Contact Us
Guarantees
Order Status and Tracking
Shipping & Returns
Safety, Security, and Privacy
Shopping
100% Customer Satisfaction Guarantee:
We want you to be completely happy with your PODillow. If for any reason you are not satisfied please return your PODillow within 15 days with your proof of purchase, and backpack for a total refund, minus shipping.
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Checking Order Status:
You can check the status of your order by emailing us using this
form. Please include your full name and invoice number with all inquiries.
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Shipping Rates:
We ship USPS Priority Ground, USPS 2 Day Air
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Shipping Policies:
Most orders are processed and shipped within 24 hours pending credit card verification.
All orders shipped will require a signature from the recipient upon delivery.
Please allow 7-10 working days for ground orders. For international shipments,
We do not charge, nor do we assume responsibility for taxes, duty or brokerage
fees. All additional fees charged by UPS international, customs, brokerages,
etc. are to be paid by the customer.
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Holiday Shipping:
We cannot guarantee holiday delivery of in stock merchandise after DEC-15. To
make special holiday shipping arrangements or to check the status of your shipment
please email us using this form. Should
an item be delayed, you will be notified immediately following your order, by
e-mail, or by a return phone call of the expected shipping date. We suggest
you order early to avoid possible delays. We apologize for any inconvenience
this may cause.
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No Hassle Return Policy:
We understand that it may be hard to shop for some of our products online without
the ability to touch and see the products first hand. This is why we have a
no hassle 15 day return policy. If for any reason you are not happy with your
order, you can return it within 15 days for a full refund on the product total.
All returned merchandise must be new, and complete with all tags attached, and
still in original packaging. No returns will be approved and/or credited if
the merchandise has been used or damaged in any way.
Prior to returning an item please email us using this
form and we will email you instructions on how to return your purchases.
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PODillow.com Security:
PODillow.com is a safe on-line shopping community. We use the industry standard
security for your protection. All of your personal information including credit
card number is encrypted so no one else can read it.
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Privacy Policy:
We do not share your personal data with anyone. We collect opt-in email addresses
for our own internal marketing.
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Can I pay with a check or money order?
Yes you can shop online and simply print the contents of your shopping cart
out and mail us a cashiers check or money order for the final order price to:
PODillow, Inc. 9640-B Mission Gorge Rd. #143 Santee, Ca, 92071
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What
is the CVV2 Number?
CVV2 is an important security feature for credit card transactions on the Internet
and over the phone. "CVV" stands for "Card Verification Value" and it is the
three- or four-digit number printed in the signature space on the back of most
credit cards and on the front of American Express cards, like this: Some newer
credit cards only show the last four digits of the credit card number on the
back, followed by the CVV2 number. The CVV2 number enhances fraud protection
and helps to validate two things: The customer has the credit card in their
possession. The credit card number is legitimate
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Customer Service
